1. Go to the login page and press "Register now".
2. Enter your email address and press "Send verification code".
3. You will receive an email within a few minutes. In the email, there is a code. You must copy and paste this code to activate your user profile. The code is only valid for a few minutes.
4. Choose a password and enter your name.

Try choosing a different password with no special characters. If our login system does not accept a particular character in your password, you will not be able to log in.

The password cannot:

• have special characters, such as @, % or &
• have letters not in the Latin alphabet. The Latin alphabet corresponds to the Norwegian alphabet from a to z. Æ, ø and å or letters from other alphabets, such as the Cyrillic or Greek, are not accepted.

You should not use tools that suggest or automatically create passwords for you. This is because these passwords often contain characters mentioned above.

The password must contain at least:

• eight characters
• one capital letter
• one lower-case letter
• one number

1. Go to the login page and press Har du glemt passordet? (Forgot your password?).
2. Enter your email address and press Send bekreftelseskode (Send verification code).
3. Within minutes, you will receive an email with a verification code. Enter the code in the Bekreftelsekode field and press Bekreft kode. The code will only be valid for a few minutes.
4. Choose your new password.

When you are creating a new user, or re-setting your password, you will receive an email. This email includes a code which you must copy and paste into the log-in window. The reason for this extra step is to confirm that you have typed in the correct email address.

If you do not receive this email you should check the email spam filter/junk mail folder.

If the email is not in the spam filter, you might have entered the wrong email address when you registered. Please try again and make sure you enter your email address correctly.

You must use the code you receive within a few minutes. After that it will no longer be valid.

If you get an error message when you log in, we recommend that you try this:

• Try a different browser
• Log in from a different PC, mobile phone, or tablet.
• Change your password. Press "Forgot password" and select a new password.
• If you need to send a new application, you can use another user account you have access to or create a new user account.

If you still get error messages, you can contact UDI's technical support staff on chat or by sending an e-mail. If you send an email, please include screenshots and an explanation of the problem.

To see your applications, you must log in. Remember to log in in the same way as when you created the application. If you logged in with a username and password, you must log in with the same username that you used when you created the application. If you logged in with ID-porten to register your application, you must log in with ID-porten again to gain access to view and follow up your case.

This means that if you previously used a username and password to register your application, but have now logged in with ID-porten, you will not see your previous applications. You do not need to register a new application. You have to log out of ID-porten and then log in again with your username and password to find your applications.

Even if you have lost access to your account, any applications and information you submitted earlier will still be in our systems.

What do you have to do?

If you who have sent in an application

If you have booked an appointment, your booking is still valid. When you booked the appointment, you received an email with a confirmation of the time and date, sent from either 'noreply@udi.no' or 'noreply-spn@udi.no'. You can search for these addresses in your email account. You will also find a separate email with a list of the documents and the cover letter that you must take with you to your appointment. If you cannot find this email, please check the spam filter.

If you are unable to find the details of your appointment, please contact the meeting point for your appointment: the police, the Service Centre for Foreign Workers (SUA), the embassy or the VFS Application Centre.

If you have already handed in your application documents to the police or a Visa Application Centre, we will process your application as normal, and you will not need to do anything more with your user account. If you have Digipost (eksternt nettsted), you will receive the decision there. Otherwise, you will receive it by regular post.

If you have not yet booked an appointment, you have two choices. You can either contact the meeting point which you selected in your application and ask for an appointment or you can create a new user account and send in a new application. If you paid a fee for your first application, you can contact the meeting point to request a refund.

If you are going to send in a new application

If you are going to fill in and submit a new application, you can either use a different account if you have access to one or you can create a new account.

If you have received a response to your application and you are going to book an appointment with the police for the purpose of taking a photo for your residence card, you must use the same account that you used when you registered your application from. If you no longer have access to this account, you must contact the police to make an appointment

In the login window, you should always try to click on “Forgotten your password?” and choose a new password, to check if this solves the problem. If your account does not exist anymore, you will get a message which says that there is no account registered with this email address. 

There might be different reasons why you have lost access to your account. 

• If you have not been logged into your account for over two years, we have deleted it. 
• If you have forgotten the password to the account and you no longer have access to the email address you used to create your account, you will not be able to access your account. In that case, you must create a new account. 

UDI cannot help you with problems related to the ID port. The Norwegian Digitalisation Agency (Digdir) is responsible for this solution. You can find their contact information here. (external website)

No, it is not possible to migrate content from one user account to another. When you log in with ID-porten, this is a new user account in the same way as if you have different user accounts with different e-mail addresses.

To see your applications, you must log in. Remember to log in in the same way as when you created the application. If you logged in with a username and password, you must log in with the same username that you used when you created the application. If you logged in with ID-porten to register your application, you must log in with ID-porten again to gain access to view and follow up your case.

This means that if you previously used a username and password to register your application, but have now logged in with ID-porten, you will not see your previous applications. You do not need to register a new application. You have to log out of ID-porten and then log in again with your username and password to find your applications.

Logging in via ID-porten provides extra security that no one else can access the information you have provided in the application form. Another advantage is that you don't have to remember which username and password you used in UDI's application forms.

UDI will in the future launch several services that can simplify the application process for those who have a secure electronic identity.

No. UDI has adopted ID-porten, and we recommend that you use it if you have the possibility. However, you can still log in with the same username and password as before, and create a new user accounted with an email address.

If you log in with ID-porten and apply on behalf of another person, you are the one who must follow up the application until it has been processed. It is you who must book an appointment with the police/SUA and it is you who will receive an answer to the application - not the person on whose behalf you have applied.

No, an employer applying on behalf of an employee should not use ID-porten, and must instead log in with a username and password. This is because it is unfortunate if applications are linked to the personal electronic identity of an individual in the company.

We recommend that you only log in with ID-porten if you are applying for yourself.

However, if you are applying on behalf of a close family member, such as your child, it may be convenient to use ID-porten. In that case, please be aware that you must also follow up the application until it has been processed. This includes, among other things, booking an appointment with the police/SUA for the person you apply for.

In all other cases where you are applying on behalf of others, we recommend that you log in with your username and password and not with ID-porten.

No. Only people with BankID, Commfides or Buypass (Norwegian e-ID) can log in via ID-porten. This is because UDI requires a higher security level (level 4) for logging in with ID-porten than what MinID has (level 3). This is to best secure your personal data.

To use ID-porten to log in at UDI, you must either have a BankID, Commfides or Buypass (Norwegian e-ID).

Read how you can obtain an electronic ID here (external website).

For help with logging in with ID-porten, you can read more on the webpages of the Norwegian Digitalisation Agency (external website)(Digdir).

All recent application forms that you have submitted electronically to the UDI can be found on the My applications (external website) page. If you cannot find the application form you submitted before April 2022 in the overview there, this application is in our old application portal. This means that you can no longer find your way back to the application form on our website. If you want to have access to an older case or need to see the application summary of it, you may contact the UDI in writing here.

If you cannot find the application form you submitted before April 2022 in the overview on the My applications (external website) page, this application is in our old application portal. This means that you can no longer book an appointment for this application form digitally. To book an appointment in connection with this application, you must contact the police directly. You will find contact information here (external website).

To upload documents digitally and submit them to UDI for an application that you submitted before April 2022, you can go to UDI's service for submitting documents here (external website).

All recent application forms that you have submitted electronically to the UDI can be found on the My applications (external website) page. If you cannot find the application form you submitted before April 2022 in the overview there, this application is in our old application portal. This means that you can no longer find your way back to the application form on our website. If you want to have access to an older case or need to see the application summary of it, you may contact the UDI in writing here.