You have the right to feel safe/protection in Norway. You can get free help if:
- you feel unsafe where you live and need a new place to live
- someone pressures you to do something you don't want in return for travel or housing
- someone exploits you or pressure you sexually
- someone forces or pressure you to work, do services or crime
- you are a victim of violence or abuse
Are you in danger?/ Is your life at threat in Norway?
Please call the police at 112 if you need immediate help. If there is no urgency, you can call 02800.
When you register, you will have rights as an asylum seeker.
You must register with the police (external website) to obtain legal residence and access to rights. You have the right to a free and safe place to live, and you will receive financial support to live on.
You may be entitled to collective protection
If you are from Ukraine, you may be entitled to collective protection that gives a residence permit in Norway and the right to a place to live in a municipality.
Do you live privately and need a new place to live?
Contact UDI's guidance service by phone: (+47) 23 35 16 00.
Open Monday to Friday from 10:00 - 14:30.
Is there anyone who exposes you to violence in Norway, or forces or pushes you to something you do not want?
Talk to us – we can help you:
- Healthcare professionals
- UDI or the police when you register (external website) as an asylum seeker
- Staff or volunteers at the reception centre you are staying at
- The refugee service or others who work in the municipality you are staying at
Information/educational videos from the police:
Do you want to talk to someone who is not from the government? Do you want to speak anonymously?
You can call these helplines and talk to NGOs. You do not have to say who you are if you do not want to.
- Caritas helpline is available in Ukrainian and Russian free of charge through WhatsApp. Open Monday-Thursday between 10:00 and 16:00. Please call (+47) 31 40 23 00.
- ROSA helpline on human trafficking available in Norwegian and English. Always open. They can assist with an interpreter. Please call: (+47) 22 33 11 60.
Are you a child or a youth?
You can call Alarmtelefonen (an emergency phone) for children and young people on 116111. The emergency telephone is a 24-hour telephone and chat service in Norwegian and English. They can assist with an interpreter.
Do you need health care?
After arriving in Norway, you have the right to health care if you need it. Find out more about health services and rights here: Health care for asylum seekers and refugees in Norway - helsenorge.no (external website). You can select your language on the page.
Are you subjugated to violence or abuse?
You can find information on how to get help at www.dinutvei.no (external website). The site is available in many languages, including Russian.
Do you want to know more about working in Norway and what rights and obligations you have?
You can find information from the Norwegian Labor Inspection Authority, at www.knowyourrights.no (external website). You can select languages on the page, including English, Ukrainian and Russian.
Do you want to help people who may be vulnerable?
See UDI's page for authorities and other assistants for more guidance about other agencies and resources.