Please call the police at 112 if you need immediate help. If there is no urgency, you can call 02800.
You must register with the police (external website) to obtain legal residency and access to rights. You have the right to a safe place to live for free, and you will receive financial support to live on.
If you are from Ukraine, you may be entitled to collective protection. Collective protection grants you a residence permit and the right to a place to live in a municipality in Norway.
Contact UDI's guidance service by phone: (+47) 23 35 16 00.
Open Monday to Friday from 10:00 - 14:30.
Talk to us – we can help you:
Orientation videos from the police:
You can call these helplines and talk with volunteer organisations. You do not have to give your name.
You can call Alarmtelefonen (emergency phone service) for children and young people at 116111. It is a 24-hour telephone and chat service in Norwegian and English. They can assist with an interpreter.
After arriving in Norway, you have the right to health care if you need it. Find out more about health services and your rights here: Health care for asylum seekers and refugees in Norway - helsenorge.no (external website).
Find information on how to get help at www.dinutvei.no (external website). The site is available in many languages, including Russian and Ukrainian.
Information from the Norwegian Labor Inspection Authority is available at www.knowyourrights.no (external website). You can select from a variety of languages on the webpage, including English, Ukrainian and Russian.
See UDI's refugee-crisis webpage for resources for authorities and others interested in helping.