Frequently asked questions about permanent residence and travel documents
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When will I receive an answer to my application?
Please check the information about waiting times. The waiting time may change, and we update the information once a month. Unfortunately, we do not have other information to provide you if you call us. If your application has taken longer than we inform, you can contact us.
If you have questions about if your case can be moved to the front of the queue (be given priority), use our guide for information about in which cases you can request to be given priority.
Permanent residence
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How can I get an appointment with the police to submit my application?
You will find information in the article about appointments and attendance. Unfortunately, the UDI cannot help you get an appointment with the police.
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I have just received a new residence permit, but I have not received a residence card. What can I do?
You will find information under "Has received an answer" and "Permanent residence permit" about what you must do to get a residence card.
If you have problems finding an available appointment with the police, you can read more in the article about booking appointments and attendance. Unfortunately, the UDI cannot help you get an appointment with the police.
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I have permanent residence and need a new residence card, but it is difficult to get an appointment with the police. What can I do?
You can find information about booking an appointment here. Unfortunately, UDI cannot help you book an appointment with the police to get a new residence card.
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I need confirmation of legal residence while I wait for an appointment with the police. What can I do?
Here you can read how to confirm legal residence while waiting for an appointment with the police. Unfortunately, the UDI can not provide any other confirmation than what we have described there.
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What are the requirements to apply for permanent residence?
The requirements for permanent residence depend on your situation. You will find information about applying for permanent residence here, and then you must choose which age group it applies to under "who are you".
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How do I send documents to the UDI?
Travel documents
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What kind of travel document can I apply for?
You will find information about the various travel documents available here.
If you have a travel document about to expire, you can apply to renew your travel document.
