UDI employees are obliged to
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- provide you with correct and relevant information
- inform you about what information we need to process your case. You can find information about this at udi.no
- give you access to information about your case if you so wish
- comply with the duty of confidentiality and handle the information you give us confidentially, both while the case is being processed and after it has been decided
- answer you within three weeks when you send us a letter (this does not apply to applications)
- have up-to-date information about case processing times for different kinds of cases
- inform you about your right of appeal if your application is rejected
- provide you as an asylum seeker with information about the processing procedures, your rights and obligations before you are interviewed