Booking and attending an appointment

How to book an appointment to submit application documents to the police, SUA (Service Centre for Foreign Workers), or embassy / Visa Application Centre (VFS).

Unfortunately, you cannot contact UDI to book an appointment, and you should not show up at UDI. Only the police / embassy / VFS application centre has access to their calendar for appointment bookings.

If, for example, you live abroad and are going to submit an application for a residence permit or visa, you must apply to a Visa Application Centre (VFS) or an embassy.

If you live in Norway and are about to apply or order a residence card, you must report to the police or the Service Centre for Foreign Workers (SUA) (external website).

Log in to book/change an appointment

Practical questions about booking appointments

  • Who must book an appointment with the police?

  • How do I book an appointment with the police?

  • How can I book an appointment at the embassy/VFS application centre?

  • Where do I find the time and date for the appointment I have booked?

  • I cannot find any free appointments. What can I do?

  • How can I change my appointment?

  • When do the police publish new appointments?

  • There are long waiting times to get an appointment at the police where I live. Can I book an appointment in another police district?

  • Can I change the information or the location of my appointment on an already submitted application?

  • Do I need to book a new appointment after having received an answer to my application?

  • Can several family members attend the same appointment?

Withdraw an application

  • How can I withdraw my application and get a refund of my fee?

  • How can a reference person, sponsor or host parent withdraw an application?

Rights and residence

  • What happens to my rights if I apply for renewal but do not get an appointment with the police before my permit expires?

  • I need confirmation of legal residence while waiting for an available appointment with the police to apply for renewal or a permanent residence permit. What can I do?

  • How can I show to other public offices and my employer that I have registered my application in time and still have legal residence?

  • I have booked an appointment to register but have not been to the police yet. How can I show other public offices that I have a right of residence in Norway according to the EU/EEA regulations?

Technical issues when logging in to the applications

  • I get an error message when I try to log in on my UDI user account. What should I do?

  • I try to create a user account by using email and password, but nothing happens when I press "Create user account". What should I do?

  • Why can I not find my application when I have logged in?

  • I get an error when I try to book an appointment. What can I do?

  • Why is there no booking button on the receipt page when I am logging in with my UDI user?

  • What should I do if I have booked an appointment but have lost access to my account?

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