Contact us Questions about a case or regulations

Choose what type of case you have a question about, and you will be directed to the relevant information about how you can contact us by phone, e-mail or chat. We offer guidance and support in Norwegian and English.

The information on this page is personalised for

What do you need help with?:

return to home country

Reset all

You can call our Information Service Monday, Tuesday, Thursday and Friday. The Information Service is closed on Wednesdays.

Questions about applying for assisted return

You can reach us during opening hours at (+47) 23 35 16 00. When you are asked what type of case you are calling about, press 7 (assisted return). You can also send an email to varp@udi.no.

Opening hours: 

Monday: 10 p.m.–2:30 p.m.
Tuesday: 10 a.m.–2:30 p.m.
Wednesday: closed
Thursday–Friday: 10 a.m.–2:30 p.m.

You can also receive guidance from the International Organization for Migration (IOM) by calling +47 23 10 53 20 or by sending an email to iomoslovarp@iom.int.

Questions about an application form or problems logging in

You can reach us during opening hours at (+47) 23 35 16 00. When you are asked what type of case you are calling about, press 7 (assisted return). You can also send an email to varp@udi.no.

Opening hours: 

Monday: 10 p.m.–2:30 p.m.
Tuesday: 10 a.m.–2:30 p.m.
Wednesday: closed
Thursday–Friday: 10 a.m.–2:30 p.m.

Questions about returning home or procuring a travel document

Contact the International Organization for Migration (IOM) by phone at +47 23 10 53 20 or by email at iomoslovarp@iom.int.