Our Information Service is open on Monday, Tuesday, Thursday and Friday from 10:00 a.m. to 2:30 p.m.. The Information Service is closed on Wednesdays. You can reach us during opening hours at (+47) 23 35 16 00. 

When you are asked what type of case you are calling about, press 3 (work permits, study permits, visitor visas, or au pair permits), and then press 3 again (visitor visas up to 90 days or au pair permits). 

Please have your DUF number or your national identity number (fødselsnummer) ready when you call. It may also be helpful to keep this webpage open. Your DUF number remains the same even if you register a new application with UDI (it is tied to you as an individual). 

We can advise you on your rights and obligations over the phone. We must always make sure that we are speaking to the right person before we disclose any confidential information. If someone else is to call on your behalf, we must obtain your verbal consent to this or you can send us a written authorisation.