Call us

You can call us if you have questions about visitor visas or about residency as an au pair.
warning

The callback function closes on Tuesday 24 September 2024

Due to a technical restructuring of the UDI Information Service's telephone system, the option to choose callback (to be called back without losing your place in the queue) will unfortunately no longer be offered from Tuesday 24 September 2024.

This means that when you call UDI's Information Service, you must expect to have to wait in a queue if there is a lot of traffic on the line. We inform you in the telephone queue which number you have in the queue. For most case types, it is also possible to contact UDI's Information Service via chat.

We apologise for any inconvenience caused by the change.

Our Information Service is open on Monday, Tuesday, Thursday and Friday from 10:00 a.m. to 2:30 p.m.. The Information Service is closed on Wednesdays. You can reach us during opening hours at (+47) 23 35 16 00. 

When you are asked what type of case you are calling about, press 3 (work permits, study permits, visitor visas, or au pair permits), and then press 3 again (visitor visas up to 90 days or au pair permits). 

Please have your DUF number or your national identity number (fødselsnummer) ready when you call. It may also be helpful to keep this webpage open. Your DUF number remains the same even if you register a new application with UDI (it is tied to you as an individual). 

You must have been granted power of attorney for us to provide any confidential information about another person. 

Did you find what you were looking for?