Our Information Service is open on Monday, Tuesday, Thursday and Friday from 10:00 a.m. to 2:30 p.m.. The Information Service is closed on Wednesdays. You can reach us during opening hours at (+47) 23 35 16 00. 

Når du får spørsmål om hvilken type sak det gjelder, taster du inn 1 på telefonen (familieinnvandring), og så 2 (familieinnvandring med flyktning som ikke har blitt norsk statsborger).

Please have your DUF number or your national identity number (fødselsnummer) ready when you call. It may also be helpful to keep this webpage open. Your DUF number remains the same even if you register a new application with UDI (it is tied to you as an individual). 

You must have been granted power of attorney for us to provide any confidential information about another person.