Yes, at any point in the process, you can contact UDI if you need guidance or information regarding your case. You can contact us by telephone.

If you have applied for protection, you cannot send questions to us by email. This is because email is not considered to be a secure channel, and we can not share sensitive information by email. Any questions which may reveal that you are going to apply, or have applied, for protection are considered sensitive information.

Which languages can I get information in?

UDI's Information Service members speak Norwegian and English. Unfortunately, we cannot assist you in Ukrainian or Russian on our phonelines. If you do not speak either Norwegian or English on your own, please call together with someone who can help you to translate.

Who can access information?

Only applicants themselves are allowed to provided information about their own cases. You cannot be given information about someone else's case, even if you are, for example, a family member or a friend.

If you have a child who is a minor, you can be given information about your child's case. If your child is over 18 years, they must contact UDI on their own for information about their case.

If you are an unaccompanied minor asylum seeker, your representative can contact UDI.

If you have a lawyer involved in your case, then your lawyer may contact UDI for information about your case.

It is illegal and a punishable offence to call UDI and pretend to be a different person.

Can someone call on my behalf and gain information about my case?

If you want someone else to be able to call UDI on your behalf without you being present, then you need to grant them power of attorney.

The power-of-attorney form is to be filled out and sent by email to dokument@udi.no along with a copy of your passport (showing the page with personal details and your signature) or other approved form of identification where your signature is visible.

We wish to point out that if you grant someone power of attorney to act in your case, that person will

• be able to call UDI and speak with us on your behalf
• gain access to the details of your case
• receive communications from the immigration authorities about your case
• receive the decision reached on your case once it has been processed. It is their responsibility to inform you of the outcome

If you grant someone power of attorney, then that person – not you – will be the immigration authorities' point of contact for matters concerning your case.

If you do not wish to grant power of attorney regarding your case to anyone, you may provide spoken consent which allows a person to call on your behalf. You must be present during the conversation and confirm that UDI will be allowed to discuss your case with the person who is calling for you. This type of oral consent is only valid for the one phone call, and must be repeated again for each such call.