You have applied for protection, and UDI has assessed whether you can be granted collective protection here in Norway. Since you stayed in another country before coming to Norway, you can not be granted collective protection here. It is a requirement in order to be granted collective protection in Norway that you resided in Ukraine on 24 February 2022, when the war broke out.

Why has UDI not assessed whether I can be granted individual protection?

The regulations in Norway state that if you have stayed in a safe country just before you came to Norway, you will not have your application processed here, and you must travel back to the country you stayed in and possibly seek protection there. There is no requirement that you have or have had a valid residence permit in the country in which you stayed.

How do I appeal the decision?

You can appeal the decision and ask to stay in Norway while the appeal is processed. You must appeal within three weeks of receiving your decision. If you wish to make an appeal, you must send the appeal to UDI by post. You can either fill in the form attached to the decision, or write an appeal yourself. The appeal must be written in Norwegian or English.

The appeal is sent to: Utlendingsdirektoratet, PO Box 2098 Vika, 0125 Oslo.

If UDI does not change the decision, we will forward the appeal to the Immigration Appeals Board (Utlendingsnemnda, UNE). If UDI or UNE changes the decision and grant the appeal, you may have the right to have your legal expenses covered, for example, if you have used a lawyer.

You have the right to see the documents in your case.

Can I get assistance from a lawyer to make an appeal?

You will not be assigned a lawyer. It is not a requirement that you have a lawyer to make an appeal, but you can get a lawyer yourself if you wish. You will not be reimbursed for the lawyer's fees.

If you want assistance to make an appeal, but you do not have the money for a lawyer, there are organisations you can contact to ask if you can get assistance for free. Examples of organisations you can contact are:

• NOAS (eksternt nettsted) 
• Jussbuss (eksternt nettsted)
• SEIF (eksternt nettsted)
• Rettssenteret (eksternt nettsted)

What happens if I am not allowed to stay in Norway while my appeal is processed?

If you are not allowed to stay in Norway while your appeal is processed, you must leave the country within the deadline you have been given. If you are going to return to a country which the Norwegian authorities consider it is obvious that it is safe for you to return to, you will probably not be allowed to stay in Norway while the appeal is processed.

What happens if I do not leave Norway by the deadline?

If you do not leave Norway, the police can forcibly send you out of Norway. You can be expelled from Norway and other Schengen countries. Once you have been expelled, you cannot travel to Norway or another Schengen country. You cannot travel back to Norway until you have paid the cost for your deportation out of Norway.

If you are over the age of 18, you get fewer rights to healthcare. You can find more information about this at Helsenorge (eksternt nettsted).

You can still stay at the asylum reception centre until you leave Norway, but you will receive less money if you do not leave within the deadline.

How can I get my passport back so I can travel?

If you have handed in your travel documents to the Norwegian authorities and have questions about the handing over of your documents, you can contact the police by calling 22 34 24 00.

UDI cannot answer questions about your travel documents.

I do not have a valid passport. How can I travel?

If you do not have valid travel documents, you must obtain them yourself.

I do not have the money to travel, or need assistance organising the journey. What do I do?

It is the police who check that you travel, and who are responsible for the practicalities concerning your departure from Norway. If you have questions related to the departure, you can contact the police by calling 22 34 24 00.

UDI cannot answer questions about financing or the practicalities concerning your departure.

Can I get an extension of the deadline for leaving the country?

If you need an extended deadline for leaving the country, you can apply for an extension of the deadline with the police. The police will assess whether the deadline for leaving the country can be extended. If you have questions related to the departure or the deadline for leaving the country, you can contact the police by calling 22 34 24 00.

If you hold a citizenship in a safe country, you are not eligible for collective protection in Norway and you cannot be granted an extension.

You may appeal the decision. The deadline for appealing is 3 weeks.

What happens next?

• you can watch a short film which explains what is stated in your decision letter. Alternatively, you will receive an offer to meet with someone from UDI for a talk. If there is no QR code in your letter, UDI will call you by telephone to make an appointment with you to discuss the decision letter with you.
• you decide whether you want to appeal or not.
• if you appeal, and UDI does not change its decision, we will send your appeal to be reassessed by the Immigration Appeals Board (UNE). You will have the same rights as before until UNE has evaluated your case.
• if you do not appeal, UDI's decision will stand.
• if the rejection ultimately stands, we will assess whether or not you need protection on an individual basis. For practical reasons, you will have to register an application for protection again, even if you already have had an application on hold while you were under collective protection. The National Police Immigration Service (NPIS) will contact you about registering your application. More information is available about the individual assessment of applications for protection.

If you are a citizen of an EU/EEA country, you may have a basis for residing in Norway. The options you have for staying in Norway depend on which country you are a citizen of, and on whether you have the possibility of applying for other types of residence permits in Norway, such as a permit in accordance with EU/EEA regulations.

If you do not meet the requirements for temporary collective protection, your extension will be rejected. For example, if your first permit was issued on the wrong basis, or if you are no longer part of a category of people eligible for collective protection.

You may also be denied an extension if you breached any other terms for the permit while the permit was valid. Examples include not staying in Norway for at least half of the period you have held a permit.

You may appeal the decision. The deadline for appealing is 3 weeks.

What happens next?

• you can watch a short film which explains what is stated in your decision letter. Alternatively, you will receive an offer to meet with someone from UDI for a talk. If there is no QR code in your letter, UDI will call you by telephone to make an appointment with you to discuss the decision letter with you.
• you decide whether you want to appeal or not.
• if you appeal, and UDI does not change its decision, we will send your appeal to be reassessed by the Immigration Appeals Board (UNE). You will have the same rights as before until UNE has evaluated your case.
• if you do not appeal, UDI's decision will stand.
• if the rejection ultimately stands, we will assess whether or not you need protection on an individual basis. For practical reasons, you will have to register an application for protection again, even if you already have had an application on hold while you were under collective protection. The National Police Immigration Service (NPIS) will contact you about registering your application. More information is available about the individual assessment of applications for protection.

If you hold a citizenship in a safe country, you are not eligible for collective protection in Norway and you cannot be granted an extension.

You may appeal the decision. The deadline for appealing is 3 weeks.

What happens next?

• you can watch a short film which explains what is stated in your decision letter. Alternatively, you will receive an offer to meet with someone from UDI for a talk. If there is no QR code in your letter, UDI will call you by telephone to make an appointment with you to discuss the decision letter with you.
• you decide whether you want to appeal or not.
• if you appeal, and UDI does not change its decision, we will send your appeal to be reassessed by the Immigration Appeals Board (UNE). You will have the same rights as before until UNE has evaluated your case.
• if you do not appeal, UDI's decision will stand.
• if the rejection ultimately stands, we will assess whether or not you need protection on an individual basis. For practical reasons, you will have to register an application for protection again, even if you already have had an application on hold while you were under collective protection. The National Police Immigration Service (NPIS) will contact you about registering your application. More information is available about the individual assessment of applications for protection.

If you are a citizen of an EU/EEA country, you may have a basis for residing in Norway. The options you have for staying in Norway depend on which country you are a citizen of, and on whether you have the possibility of applying for other types of residence permits in Norway, such as a permit in accordance with EU/EEA regulations.

Applicants from Ukraine who have moved out of Norway will not have their temporary collective protection in Norway extended.

You may appeal the decision. The deadline for appealing is 3 weeks.

What happens next?

• you decide whether you want to appeal or not.
  • if you appeal, and UDI does not change its decision, we will send your appeal to be reassessed by the Immigration Appeals Board (UNE). You will have the same rights as before until UNE has evaluated your case.
  • if you do not appeal, UDI's decision will stand.
• if the rejection ultimately stands, we will assess whether or not you need protection on an individual basis. For practical reasons, you will have to register an application for protection again, even if you already have had an application on hold while you were under collective protection. The National Police Immigration Service (NPIS) will contact you about registering your application. More information is available about the individual assessment of applications for protection.

If you have a different residence permit in Norway, you will not have your temporary collective protection extended.

You may appeal the decision. The deadline for appealing is 3 weeks.

What happens next?

• you decide whether you want to appeal or not.
  • if you appeal, and UDI does not change its decision, we will send your appeal to be reassessed by the Immigration Appeals Board (UNE). You will have the same rights as before until UNE has evaluated your case.
  • if you do not appeal, UDI's decision will stand.
• if the rejection ultimately stands, we will assess whether or not you need protection on an individual basis. For practical reasons, you will have to register an application for protection again, even if you already have had an application on hold while you were under collective protection. The National Police Immigration Service (NPIS) will contact you about registering your application. More information is available about the individual assessment of applications for protection.

What happens when you appeal a decision?

1. When you submit an appeal, UDI will look at your case again.
2. UDI can then either approve your application or send it on to the Immigration Appeals Board (UNE) who will consider your appeal. If we forward your appeal to UNE, we will notify you by email or sms.
3. UNE will reconsider your case and either reject or approve your application.
4. If UNE rejects your application, there is no more possibility to appeal. 

How to submit an appeal

If you wish to complain about the decision in your case, you have to submit an appeal within 3 weeks of the date your lawyer or authorised representative (fullmektig) received your decision letter.

You can use the form enclosed with your decision letter for your appeal. Families may appeal together, but every adult must sign the appeal separately.

UDI will not appoint a lawyer if you are denied an extension of your temporary collective protection. If you wish to have assistance from a lawyer, you will have to cover the expenses yourself.

Your appeal must:

• be in writing.
• be signed by you or your representative or submitted by your lawyer through eDialog.
• state which decision you are appealing.
• state what you want to be changed about the decision.
• provide details confirming that you have submitted your appeal in time (if it could be unclear as to whether you appealed in time)
• state the reason for your complaint.

You can submit your appeal by:

• scanning your appeal and uploading it via our Send documents to UDI (external website) page, or
• sending it by post to:

Utlendingsdirektoratet
Postboks 2098 Vika
0125 Oslo

Please, write your DUF number (12 digits) and your case number (3 digits) in your appeal.

If you appeal, and UDI does not change its decision, we will send your appeal to be reassessed by the Immigration Appeals Board (UNE). If you do not appeal, UDI's decision will stand.

The rules for appealing are set out in the Public Administration Act, Ch. VI "Concerning appeal against and reversal of administrative decisions" (external website), in particular Section 29 to Section 32. For further information, see information on submitting an appeal.

Documents in your case

You may request access to the documents in your case pursuant to the rules set out in the Public Administration Act, Sections 18–19. See Request access to information for instructions.

Lawyer or representative (power-of-attorney)

You are allowed to use a lawyer or other representative with power of attorney. The rules governing the use of lawyers/representatives are set out in the Public Administration Act, Section 12. You can find a lawyer at:

• advokatenhjelperdeg.no (external website) eller
• register.tilsynet.no (external website)

You need to grant power of attorney if you wish to use a representative who is not a lawyer. If you have not yet granted this person power of attorney, you can fill out a power-of-attorney form to submit together with your appeal.. 

How long will it take to get an answer on your appeal?

Please, see our information on waiting times. 

If you do not appeal the decision, do not apply for another type of residence permit, and you withdraw your application for individual protection, you will have to leave Norway.

Yes, you may withdraw your application at any time in the process up until UDI has reached a decision regarding your case.

If you withdraw your application, you will have to leave Norway unless:

• you have a different type of residence permit to stay in Norway
• you are waiting for the decision on a different application for residency in Norway
• you have stayed in the Schengen area for less than 90 days

How to withdraw an application for protection:

1. Fill out this form (eksternt nettsted)
2. Sign the form
3. Scan or take a photo of the form you have completed and signed
4. Attach the form to an email and send it to pu@politiet.no

The police will later contact you.