Chat with a person

You can chat with someone in our Information Service to ask questions about family immigration.
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Reduced guidance services during the summer

Due to a high number of pending cases and staff holidays, UDI will have limited guidance services from 23 June to 8 August (weeks 26 to 32).

You can call our information service or chat with a caseworker between 10 a.m. and 2 p.m. on Mondays, Tuesdays and Thursdays. The service is closed on Wednesdays and Fridays.

Unfortunately, you will not be able to contact us by email during this period. Email services will reopen on 11 August.

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Important information before contacting us

We receive many enquiries by phone, chat and e-mail. Unfortunately, the response time can often be long, but we do our best to respond as quickly as possible. At the same time we also have to spend time processing the cases.

It is easier and faster for us to answer questions if they are well prepared in advance. Before you contact us, we therefore ask you to have all the information about what you are wondering about ready.

You will find a great deal of information on udi.no, so always check whether you can find the answer or the information here first.

Tips on how to make it easier for us to respond to you

If you nevertheless come to the conclusion that you must contact the case officers, it will be of great help if the question is as concrete, concise and clear as possible. This will make it easier for us to reply to you.

If you have several questions, it is a good idea to have them in a short, clear order, preferably with a number (question 1, question 2, etc.)

In this way, we will be able to respond to you more quickly. Thank you for your help and understanding!

Chat with us

Our chat service is available Monday, Tuesday and Thursday between 10 a.m. and 2:00 p.m. to answer your questions about family immigration with a citizen of Norway or other Nordic country, as well as family immigration with a person holding a permanent residence permit who did not arrive in Norway as a refugee.

Please do not include any personal information other than your name and email address unless we ask you specifically for information. Personal details to avoid sharing include health-related information, information about criminal acts or mentioning that someone has been expelled, is an asylum-seeker or a refugee.

In the chat we can answer:

  • questions about regulations and practice related to the relevant case type
  • status of the case
  • where the case is located
  • residence status and right to work
  • information about waiting time
  • whether we have received documents
  • general questions about our services
  • rights and obligations

Please do not include any personal information other than your name and email address unless we ask you specifically for information. Personal details to avoid sharing include health-related information, information about criminal acts or mentioning that someone has been expelled, is an asylum-seeker or a refugee.

We cannot provide sensitive information, such as the content of decisions or other confidential information. We must always ensure that we are talking to the right person, so that we safeguard the privacy of our users.

 

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