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You can chat with someone in our Information Service to ask questions about family immigration with a citizen of Norway or other Nordic country. Outside the Information Service's opening hours, you can send us an email by filling in our contact form.
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Important information before contacting us
We receive many enquiries by phone, chat and e-mail. Unfortunately, the response time can often be long, but we do our best to respond as quickly as possible. At the same time we also have to spend time processing the cases.
It is easier and faster for us to answer questions if they are well prepared in advance. Before you contact us, we therefore ask you to have all the information about what you are wondering about ready.
You will find a great deal of information on udi.no, so always check whether you can find the answer or the information here first.
Tips on how to make it easier for us to respond to you
If you nevertheless come to the conclusion that you must contact the case officers, it will be of great help if the question is as concrete, concise and clear as possible. This will make it easier for us to reply to you.
If you have several questions, it is a good idea to have them in a short, clear order, preferably with a number (question 1, question 2, etc.)
In this way, we will be able to respond to you more quickly. Thank you for your help and understanding!
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Most contact forms for sending emails to the UDI Information Service are closed
We have some technical problems with the contact forms for sending emails to the UDI Information Service. Most of the contact forms are now closed. We apologise for any inconvenience this may cause. We are working on solving the technical problems.
The UDI Information Service can be reached by phone and via chat during opening hours. The Information Service is open Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m.
Chat with us
Our chat service is available Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m. to answer your questions about family immigration with a citizen of Norway or other Nordic country.
Please do not include any personal information other than your name and email address unless we ask you specifically for information. Personal details to avoid sharing include health-related information, information about criminal acts or mentioning that someone has been expelled, is an asylum-seeker or a refugee.
