Call us

You can call us if you have any questions regarding citizenship.
info

We will not be able to provide any further information about the waiting time for your application even if you call us

We have limited capacity to answer enquiries by telephone. It is the same employees who respond to enquiries and process the applications.

We understand that many people want to contact us because of the waiting time. Our most important source of information about waiting time is our website udi.no/waitingtime (external website). The information is updated regularly. We will not be able to provide any other information about the waiting time for your application than what you will find here. You therefore do not need to contact us if you have questions about the waiting time for processing your application. You will not get a faster response to your application even if you contact us.

Our Information Service is open on Monday, Tuesday, Thursday and Friday from 10:00 a.m. to 2:30 p.m.. The Information Service is closed on Wednesdays. You can reach us during opening hours at (+47) 23 35 16 00. 

When you are asked what type of case you are calling about, press 2 (citizenship and permanent residency), and then press 1 again (citizenship). 

Please have your DUF number or your national identity number (fødselsnummer) ready when you call. It may also be helpful to keep this webpage open. Your DUF number remains the same even if you register a new application with UDI (it is tied to you as an individual). 

We can advise you on your rights and obligations over the phone. We must always make sure that we are speaking to the right person before we disclose any confidential information. If someone else is to call on your behalf, we must obtain your verbal consent to this or you can send us a written authorisation.

 

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