Contact us Questions about a case or regulations

Choose what type of case you have a question about, and you will be directed to the relevant information about how you can contact us by phone, e-mail or chat. We offer guidance and support in Norwegian and English.

The information on this page is personalised for

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What do you need help with?: issue in relation to the situation in Ukraine

What is your question regarding?: protection for Ukrainians and their family members

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Important information about UDI's information services

Here you can read updated information about our information services.

 

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Ukraine - України - Украины

Many people call us with questions related to the situation in Ukraine. You will find information in several languages on our website.

Information for municipalities, authorities and other societal actors about receiving and settling refugees.

Call us

Our Information Service for questions related to residency in Norway and the situation in Ukraine is open Monday, Tuesday, Thursday and Friday from 9 a.m. to 2:30 p.m. The Information Service is closed on Wednesdays. You can call us during opening hours at (+47) 21 49 32 84.

We are only allowed to provide information about an individual's case when that person calls, is present for the call or has given written authorisation of Power of Attorney to the person making the call. UDI must have received the Power of Attorney before we can provide any information related to the case. 

The members of our Information Service can provide guidance and support in Norwegian and English. You will find information in Ukrainian and Russian on our webpages.